Shipping policy

We carefully pack every Seoulsori order so your K-pop albums, light sticks, and merchandise arrive safely. This policy explains our shipping destinations, processing times, delivery estimates, tracking, combined orders, and customs charges.

Shipping destinations

We currently ship to: 

  • Australia
  • Austria
  • Belgium
  • Canada
  • France
  • Germany
  • Hong Kong
  • Indonesia
  • Ireland
  • Italy
  • Kazakhstan
  • Malaysia
  • Mexico
  • Mongolia
  • Netherlands
  • New Zealand
  • Norway
  • Peru
  • Philippines
  • Poland
  • Saudi Arabia
  • Singapore
  • South Africa
  • Spain
  • Switzerland
  • Taiwan
  • Thailand
  • United Kingdom
  • United States
  • Uzbekistan
  • Vietnam

If your country is not currently listed, please contact us through our Contact Us page and let us know what you are looking for and where you are based. We may be able to explore a suitable delivery option.

Processing times

Orders are typically processed and prepared for dispatch within 3–5 business days after payment confirmation.

Processing may take longer because of:

  • High order volumes

  • Product availability

  • Supplier or manufacturer delays

  • Quality-control checks

  • Public holidays

  • Pre-order release schedules

Processing time is separate from delivery time and begins after payment and order confirmation.

You will receive a shipping confirmation email once your order has been dispatched.

Estimated delivery times

Delivery to all available destinations typically takes approximately 7–20 business days after dispatch.

This estimate does not include order processing time. Actual delivery times may vary depending on the destination, carrier, local delivery network, customs clearance, weather, public holidays, and other circumstances outside our reasonable control.

Delivery estimates are provided as a guide and are not guaranteed delivery dates.

Pre-orders

Pre-order products are shipped after their official Korean release date and after stock has been received and prepared by the supplier or fulfilment location.

Release dates and availability may be changed by the manufacturer without prior notice.

If an order contains both in-stock and pre-order products, the order will normally be shipped together after all items are available.

Please place separate orders if you would like available products to be shipped without waiting for a pre-order item.

Combined and split shipments

Items placed within the same order are normally combined into one shipment when all products are ready. This helps reduce shipping costs and the number of parcels.

In some cases, an order may be divided into multiple packages because of parcel size, weight, product availability, packaging requirements, or the risk of damage.

If your order is divided, you may receive more than one tracking number. Receiving multiple packages does not necessarily mean that additional shipping charges will apply after the order has been placed.

If you request that an order be divided after purchase, additional shipping charges may apply. Please contact us before the order enters processing, as split-shipment requests cannot always be accommodated.

Shipping fees

Shipping fees are calculated at checkout based on:

  • Delivery destination

  • Total order weight

  • Parcel size where applicable

  • Available shipping service

The shipping fee displayed at checkout applies to the order and destination selected at that time.

Changes to the delivery address, order contents, or shipment arrangement may result in additional charges.

Tracking

A tracking number will be sent by email once your order has been dispatched.

Tracking information may take several business days to appear or update after dispatch. For some international services, detailed tracking may not update until the parcel reaches the destination country or is transferred to the local delivery provider.

Temporary gaps in tracking do not necessarily mean that the parcel has been lost.

If your tracking has not updated for an unusually long period or your order is outside the estimated delivery window, please contact us with your order number.

Address and contact information

Customers are responsible for providing complete and accurate delivery information, including:

  • Recipient name

  • Delivery address

  • Postal or ZIP code

  • Telephone number

  • Email address

Please review this information carefully before completing checkout.

If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after the order enters processing or has been dispatched.

Additional shipping, return, or handling charges caused by an incorrect or incomplete address may be charged to the customer where permitted by applicable law.

Customs duties and import taxes

Customs duties, import taxes, brokerage fees, handling charges, and other destination-country charges are not included in the product price or shipping fee unless expressly stated otherwise at checkout.

Any applicable charges are the recipient’s responsibility and may need to be paid before or upon delivery.

Customs policies and charges vary by country. Seoulsori cannot determine or guarantee the amount that may be charged by customs authorities, carriers, or local agencies.

Customs clearance may also require the recipient to provide additional information or identification directly to the carrier or relevant authority.

Refused, unclaimed, and returned parcels

If a parcel is refused, left unclaimed, or returned because of:

  • An incorrect or incomplete address

  • Failure to collect the parcel

  • Repeated failed delivery attempts

  • Unpaid customs duties, taxes, or carrier charges

  • Refusal to provide information required for customs clearance

  • Refusal of delivery

we may offer to reship the parcel after the customer pays the additional shipping and related charges.

If a refund is requested instead, outbound shipping, return shipping, customs duties, carrier fees, and handling costs may be deducted from the refund where permitted by applicable law.

If these charges equal or exceed the refundable value of the order, there may be no remaining balance available to refund.

Delays

International shipping and customs clearance may occasionally take longer than expected.

Delays caused by customs inspections, carriers, severe weather, public holidays, transportation disruptions, supplier delays, or other circumstances outside our reasonable control do not automatically qualify an order for cancellation or refund.

This does not limit any rights or remedies available under applicable consumer law. If a shipment appears to be significantly delayed or lost, please contact us so we can investigate with the carrier.

Lost or damaged parcels

If tracking shows that a parcel has been delivered but you cannot locate it, please check with household members, neighbours, building reception, and the local delivery provider before contacting us.

For a parcel that arrives damaged, please keep all products, original packaging, labels, and the outer shipping carton.

Contact us within 48 hours of delivery and provide:

  • Your order number

  • Clear photos of the shipping label and outer carton

  • Clear photos of the damage

  • A continuous, unedited unboxing video

Claims submitted after 48 hours may be more difficult to verify. The reporting request does not limit any mandatory rights available under applicable consumer law.

Changes and cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Changes and cancellations may only be possible before the order enters processing or is prepared for shipment. Once preparation or dispatch has begun, we may be unable to make changes.

Any mandatory cancellation rights available under applicable consumer law remain unaffected.

Holiday and promotional periods

Processing and delivery may take longer during major holidays, promotional events, new album releases, and periods of high order volume.

If you are purchasing an item for a birthday, holiday, concert, or other specific occasion, we recommend ordering as early as possible.

Estimated delivery dates are not guaranteed unless we have expressly confirmed a guaranteed delivery service in writing.

Consumer rights

This policy does not exclude, restrict, or replace any mandatory consumer protection rights or remedies that apply in the customer’s country.

If applicable consumer law provides additional delivery, cancellation, refund, or replacement rights, those mandatory rights will take priority over the corresponding provision in this policy.

For questions about shipping, tracking, delivery, customs, or your order, please contact us through our Contact Us page.